After installing updates or resetting your computer, you may encounter the following error message upon booting up your PC.
The user profile service failed the logon.
User profile cannot be loaded.
Encountering the “User Profile Service failed the sign-in” error is possible even after resetting Windows 10 or 11. This error spans across a variety of Windows versions, encompassing Windows 11, 10, 8, and 7, as well as Windows Server 2012, 2016, and 2019.
If you find yourself among those experiencing this error, this troubleshooting guide is here to assist you. Stay tuned for solutions and steps to resolve the issue.
How do I Login after “The user profile service failed the logon. User profile cannot be loaded” error?
Rest assured, this error is reparable, and you have the capability to resolve it independently. By diligently following the subsequent troubleshooting steps, you can successfully rectify the issue and regain access to your computer.
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Solution 1: Try Safe Mode to Reactivate and Restart User Account.
Safe Mode permits you to initiate Windows with a minimal selection of drivers and software components. This mode is employed for diagnosing and addressing Windows issues. You can opt for Safe Mode to reactivate and restart the user account for troubleshooting purposes.
Reactivate User Account in Safe Mode
sc config ProfSvc start= auto
You will see the message:
[SC] ChangeServiceConfig SUCCESS
After successfully login to your Account, you must repair damages using the following tool.
Solution 2: Enable Administrative Account
To witness the impact of these changes, it’s essential to activate the administrative account and subsequently reboot your PC. To execute this process, a Bootable Windows 10/11 USB Drive is required. If such a drive isn’t accessible, you can generate one through the following steps:
Enable Administrative Account - Step by Step
net user administrator password123 /active:yes
Here, password123 is your password for administrator account. You can change your password by your choice.
Run the following command in the command prompt to disable Administrator account.
net user administrator /active:no
Solution 3: Tweak Registry Entries to Fix “User profile service failed the logon. User profile cannot be loaded.”
In the event that duplicate entries for the user profile exist within the registry files, you might encounter the same error. Rectifying these duplicate entries in the registry is the solution. Prior to making any edits, it is strongly advised to create a backup of the registry files to ensure safety.
Solution 4: Uninstall Latest Updates
Should you observe that this issue arose after the installation of recent Windows updates or upgrades, it is advisable to uninstall the most recently added updates. This course of action can help rectify the “User profile cannot be loaded” error.
Uninstall Updates - Step by Step
Solution 5: Create a New User Account
You can also add a new user account using the command prompt from Advanced Startup Option.
Create new user account - step by step
net user /add username password
Replace username and password with your name and password. For example:
net user /add steven pwd123
Solution 6: SFC/DISM/CHKDSK
The SFC, DISM, and CHKDSK utilities constitute a set of tools designed to rectify and enhance Windows performance through diverse methods. These tools are readily available and integrated into your Windows account. Utilize them in the following manner:
Run SFC, CHKDSK, DISM command
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
chkdsk C: / f / x / r
Solution 7: Use System Restore
You can fix the error “The user profile service failed the logon. User profile cannot be loaded”, apply the System Restore.
System Restore - Steps by Steps
Solution 8: Reset Windows
If all else fails, consider resetting your Windows as a final option. This process will restore your Windows to its original installed state.
Frequently, user profiles can become corrupted or impaired, making it difficult to access your computer due to the “The user profile service failed the logon. User profile cannot be loaded” error.
Within this article, I’ve outlined an effective approach to address this problem on your Windows operating system.