Fix MS Office TPM Error – Your computer’s Trusted Platform Module has malfunctioned

The MS Office TPM Error – Your computer’s Trusted Platform Module has malfunctioned can appear with the following applications.

1. When you try to activate Microsoft Office 365
2. Microsoft Outlook

Here I am listing out the important methods to fix MS Office TPM Errors on Windows 7, 8, 10 & 11. Try to follow the methods step by step and fix this problem.

Method 1: Fix using Advanced System Repair Tool

Mostly, the TPM Malfunctioning issue appears due to the system malfunctioning like corrupted system files, missing DLL files, outdated drivers, misconfigured registry entries, etc. To fix all these issues and optimize your Windows, download & install the Advanced System Repair Tool.

3 Steps to Fix this Error
Step 1. Download Advanced System Repair Pro [File Size: 16.4 MB]
Step 2. SCAN your Windows PC
Step 3. Click Fix button to Repair Error

Method 2: Reset TPM by running Security Processor Troubleshooting

When you clear TPM settings, it resets the TPM to its default settings. It is recommended that create a data backup before running TPM resets. Save all the opened apps as it will restart your computer several times during the resetting process.

Step 1: Search “Device Security” in the Start menu and open the apps.

Search Device Security in the Start Menu Windows 10, 11

Step 2: Click on the “Security processor details” under the Security processor section.

Open security processor details in the system info windows 10, 11

Step 3: Click on the “Security processor troubleshooting” under the Status section.

Security Processor Troubleshooting

Step 4: Here you will find option to clear TPM.

Reset or Clear TPM Settings Windows 10, 11

Method 3: Check TPM Status

You must check whether your TPM status is active or not. You can check the TPM status as follows:

Step 1: Open the Run command by pressing the Windows key + R and type tpm.msc and hit Enter.

open tpm settings

Step 2: Here, you can check your TPM status.

check TPM Status active or not

Method 3: Remove MS office credentials.

Step 1: Type “credential manager” on the Start menu and open credential manager.

search credential manager

Step 2: Click on Windows Credentials and remove the Microsoft Office credentials.

remove the Microsoft Office credentials

Method 4: Enable Memory Integrity in Core Isolation

Step 1: Search “Device Security” in the Start menu and open the apps.

Search Device Security in the Start Menu Windows 10, 11

Step 2: Click on the “Core isolation details” under the Core isolation section.

Core isolation details

Step 3: Turn on the Memory integrity option.

Turn on memory integrity

Method 5: Enable Office Protection Policy

Enabling an office protection policy might fix the “Trusted Platform Module has malfunctioned” issue. You need to alter the registry file to enable the office protection policy.

Step 1: Sign out from the office account. Open any Office apps like Word or Excel and sign out from the account. Close the Office applications.

Signout office apps

Step 2: Go to Windows settings ➜ Accounts ➜ Access work or school.

Access works school setting

Step 3: Select Work or School account and click on the Disconnect button.

Disconnect office account

Step 4: Open Registry Editor. Write regedit in run command and press OK to open it.

open registry editor in windows 10 & 11

Step 5: Navigate to the following locations.
HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb
Step 6: Create a new DWORD value. Right-click on empty space ➜ New ➜ DWORD (32-bit).

Create new dword value

Step 7: Rename it to the ProtectionPolicy.
Step 8: Double-click on the ProtectionPolicy key and set value = 1.

Set privacyprotection value 1

Step 9: Close the Registry editor and Restart the computer.

Summary

In this article, I tried to explain how you can fix the MS Office Error “Trusted Platform Module has malfunctioned”. There are 5 methods explained that will help you to fix this problem easily.