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Home » Troubleshoot SharePoint stopped/not working on Windows 11/10

Troubleshoot SharePoint stopped/not working on Windows 11/10

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You might encounter SharePoint stopped working or SharePoint not working issue on Chrome, File Explorer, Microsoft Edge, or Desktop App. In this article, we will guide you on how to troubleshoot this problem on Windows 10 and Windows 11 computers.

SharePoint is a popular collaboration and document management platform developed by Microsoft. However, many users often encounter issues while using SharePoint 2019/2016/2013 or other versions. In this article, we will provide a step-by-step guide to help you resolve the problem of SharePoint not working on Windows 11 & 10.

Some more SharePoint problems:

  • SharePoint files not opening in browser / unable to open SharePoint file in desktop app
  • SharePoint not updating with the latest version of a document.
  • SharePoint syncs not working / SharePoint not syncing to file explorer / SharePoint sync issues, multiple users.
  • SharePoint not working in Chrome, File Explorer, Edge, and the Desktop app

How to Fix SharePoint not working issue on Windows 10 & 11?

SharePoint is a powerful tool, but it can run into issues that disrupt its functionality. Some common causes of SharePoint not working include conflicts with Windows updates, outdated web browsers, network connectivity problems, security software interference, corrupted SharePoint cache, and insufficient user permissions. But fret not! We have compiled simple troubleshooting steps to help you fix the SharePoint stopped working issue. Just follow these guidelines, and you’ll be back on track in no time!

Solution 1: Removes bugs and optimize your PC.

As time goes on, it’s common for computers to slow down and accumulate various issues such as junk files, missing files, residual registry entries, outdated drivers, and damaged system files. These problems can lead to reduced performance and frustrating experiences for users. To maintain an optimized system and address these troubles effectively, the ideal solution is Outbyte PC Repair Tool.

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Solution 2: Perform Complete Windows Updates

You also should perform complete Windows updates including Windows Updates, Apps updates, and driver updates. By performing these updates regularly, you can optimize your system’s performance and security. Here’s a simple guide on how to do it:

Complete Windows Updates - Step by Step

1. Windows Updates

Step 1: Right-click on Start → Settings.

open windows 11 settings

Step 2: Scroll down to find Windows updates and then click on Check for updates.


2. App Update

To update the installed application on your computer, you can follow the following steps.

Step 1: Open Microsoft Store. Click on your profile picture at the top of the MS Store and select Settings.

Open MS Store Settings

Step 2: Turn On App Updates.

Turn on Auto App Updates

Step 3: Open Microsoft Store Library. To access your Microsoft Store Library, simply click on the library icon located on the left sidebar. Once there, you’ll find a button labeled “Get updates.” Click on this to initiate a scan for the latest updates available for the apps you have installed.

Step 4: For the third-party application, check for their updated version on their official site and install them.

3. Driver Update

Step 1: Open Device Manager. Right-click on the Start menu and select Device Manager.

Open Device manager

Step 2: Expand all the drivers manually and look for the driver with a yellow exclamation mark. Right-click on it and select Update.


Finding a comprehensive list of corrupted, damaged, or outdated drivers can be challenging. For effective results, it is advisable to utilize a professional driver fixer tool to effortlessly scan and resolve driver-related issues.

The majority of Windows issues arise from corrupted, outdated, missing, or incompatible drivers. However, with DriverEasy, these problems can be effortlessly resolved. DriverEasy automatically scans, installs, or updates drivers, ensuring that your system remains up-to-date and optimized.

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Remember, ensuring your Windows system is fully updated can significantly enhance system stability, boost performance, and ensure seamless compatibility with the latest software and hardware.

Solution 3: Fix the Browser compatibility issue

If you are trying to access SharePoint through the browser like Chrome, Edge, Mozilla, or Safari; it is best practice to maintain the browser conditions healthy. You can keep your browser healthy by installing latest browser updates, clear the browser cache and cookie, before accessing the SharePoint. By this way you can easily bypass the SharePoint stopped working issue on your Windows 11/10 computers.

You can also use Outbyte PC Repair Tool that cleans the web browsers more efficiently and protects your privacy online.

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Solution 4: Network connectivity.

Verify that you have proper network connectivity while accessing SharePoint. A flickering network connection can create the problem and SharePoint might not work.

To check the flickering network connection, you can use the ping command line utility.

Step 1: Open Command Prompt and type the following command text and hit Enter to execute it.

ping -t

Step 2: Observe the result. If you find “request time out” or inconsistent response time, then you need to improve your network connectivity.

C:\Users\Prashant>ping -t

Pinging [2404:6800:4002:81c::200e] with 32 bytes of data:
Reply from 2404:6800:4002:81c::200e: time=72ms
Reply from 2404:6800:4002:81c::200e: time=80ms
Reply from 2404:6800:4002:81c::200e: time=66ms
Reply from 2404:6800:4002:81c::200e: time=57ms
Reply from 2404:6800:4002:81c::200e: time=103ms
Reply from 2404:6800:4002:81c::200e: time=95ms
Reply from 2404:6800:4002:81c::200e: time=81ms
Reply from 2404:6800:4002:81c::200e: time=72ms
Reply from 2404:6800:4002:81c::200e: time=61ms
Reply from 2404:6800:4002:81c::200e: time=79ms
Reply from 2404:6800:4002:81c::200e: time=70ms
Reply from 2404:6800:4002:81c::200e: time=86ms
Reply from 2404:6800:4002:81c::200e: time=71ms

Ping statistics for 2404:6800:4002:81c::200e:
    Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 57ms, Maximum = 103ms, Average = 76ms

Solution 5: Conflict with Security Program

Temporarily disable your antivirus and firewall software to check if they are causing conflicts with SharePoint. If SharePoint works fine after disabling the security software, consider adding SharePoint-related exceptions to your security software settings.

Disable Security Program - Step by Step

1: Disable Antivirus:

Sometimes, conflicts with third-party software, such as antivirus programs or firewalls, can interfere with the Windows Update process. Security software may block or disrupt the installation of updates, leading to the error code.

Step 1: Right click on the security program in the notification area.
Step 2: Select “Pause protection”.


2: Disable Windows Defender:

You can follow the steps to temporarily disable the Windows Defender.

Step 1: Click on the Start menu and search for the Windows security and open it.


Step 2: Click on the Virus & threat protection on the left side menu.


Step 3: Scroll down to find the Virus & threat protection settings and click on Manage settings


Step 4: Turn off Real-time protection.


Step 5: Scroll down to find Tamper protection and turn it off.


Note: You must turn on these services manually otherwise your device will be vulnerable.

Solution 6: Clear SharePoint cache

Clearing the cache file from SharePoint may also fix the above problem. You can clear the Cache as follows:

Step 1: Open File Explorer and navigate to the following location:


Replace 16.0 with your Office version.

Step 2: Delete all the files from this directory.


If you notice that SharePoint stopped/not working on your Windows 10 or Windows 11 PC, you can try a series of fixes given in this article.