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Fix OneDrive-SharePoint signing error 0x8004de40 or 0x8004de88

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Error message:

OneDrive Can’t sign in. Error 0x8004de40
Login was either interrupted or unsuccessful. Please try logging in again. (Error Code: 0x8004de40)
We can't sign into your account, please try again later 0x8004de88

User’s Question

Hello everyone,

I’m encountering a frustrating issue while trying to sign into OneDrive – SharePoint. Every time I attempt to access my files, I receive either Error Code 0x8004de40 or 0x8004de88. This problem is preventing me from accessing and syncing my important documents. I’ve tried a few troubleshooting steps, but nothing seems to work.

Has anyone else experienced this error before or have any insights on how to resolve it? I would greatly appreciate any help or suggestions you can provide. Here’s what I’ve already attempted:

Checked my internet connection: My internet connection is stable, and I can access other online services without any issues.

Verified my login credentials: I have double-checked my username and password to ensure they are correct.

Updated OneDrive – SharePoint: I’ve made sure that I have the latest version of the OneDrive – SharePoint client installed on my device.

Restarted my device: I’ve tried restarting my computer and signing in again, but the error persists.

I’m running out of ideas on how to resolve this error and regain access to my files. If anyone has experienced this issue or has any troubleshooting tips, I would be extremely grateful for your assistance. Thank you in advance!”

Remember to be respectful and provide relevant information to help the user troubleshoot and resolve the mentioned error.

OneDrive – SharePoint is a powerful platform that enables seamless collaboration and file sharing within organizations. However, users may sometimes encounter sign-in errors, such as Error Code 0x8004de40 or 0x8004de88, which can hinder access to crucial documents and disrupt productivity. In this article, we will explore possible causes of these errors and provide troubleshooting steps to help resolve them.

When encountering Error Code 0x8004de40 or 0x8004de88 while signing into OneDrive – SharePoint, there are several potential solutions you can try to resolve the issue. Here are some troubleshooting steps you can take:


Solution 1: Fix using PC Repair Tool

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3 Steps to Fix this Error
Step 1. Download Outbyte PC Repair Tool [File Size: 16.4 MB]
Step 2. SCAN your Windows PC
Step 3. Click Fix button to Repair Error

Solution 2: Check TLS protocols

Transport Layer Security (TLS) is a cryptographic protocol used to secure communications over computer networks. In the context of Windows 11, TLS is an integral part of the operating system’s network security stack.

Windows 11 supports multiple versions of TLS, including TLS 1.0, TLS 1.1, TLS 1.2, and TLS 1.3. These versions provide different levels of security and encryption algorithms. TLS 1.3 is the latest and most secure version, offering enhanced performance and stronger encryption compared to previous versions.

To check the Transport Layer Security (TLS) protocol versions supported on Windows 11, you can use the “Internet Options” settings in the Control Panel. Here’s how:

TLS Configuration
Step 1: Press the Windows key + R to open the Run dialog box. Type “inetcpl.cpl” and press Enter. This will open the Internet Properties window.
Step 2: In the Internet Properties window, go to the “Advanced” tab. Scroll down to find the TLS protocols and enable all of them.
Step 3: Click the Apply → OK button to save your changes.

Solution 3: Configure cipher suites settings for TLS 1.2

It is also essential to verify the Cypher suite settings matches to Azure front door requirements. If cypher suite is mismatched in both ends, you may get the Error Code 0x8004de40 or 0x8004de88 when signing into OneDrive – SharePoint.

For TLS 1.2, the following cipher suites are supported by Azure Front Door:


You can cypher suite as follows:

Step 1: Open Run dialog box by pressing Windows key + R. Type gpedit.msc and click OK to open it. It will open Group Policy Editor.
Step 2: Navigate to the following settings:
Computer Configuration → Administrative Templates → Network → SSL Configuration Settings.
Step 3: Double click on the SSL Cipher Suite Order and Enable it. Copy the SSL Cypher Suites and save in the Notepad text editor.
Step 4: Replace the following cipher suites with the existing one.
Step 5: Click Apply → OK to save it.

Method 4: Enable-TlsCipherSuite

You can also enable TLS Cipher Suite through the Windows powershell.

Step 1: Open Powershell. Search Powershell in the start menu and open it.
Step 2: Copy and Paste the following code and paste onto the Powershell and execute.
Step 3: Close the Powershell and Reboot your computer.

Solution 5: Install KB3140245 update file.

If the update file KB3140245 is missing from your computer, it is likely that you will face difficulties when attempting to connect to SharePoint. You can download KB3140245 file as follows:

Solution 6: Download Easy Fix Tool by Microsoft

If you are using Windows 8, Windows 7 Service Pack 1 (SP1), Windows Server 2012, or Windows Server 2008 R2 SP1, you can download an easy fix provided by Microsoft to resolve the SharePoint error.

Reference link:

Apart from it, you can also check your Internet connection, Login credentials, Temporary disable antivirus and firewall, Update OneDrive, etc.
Remember to proceed with caution while making any changes to your system, and always ensure you have a backup of your important files before attempting any troubleshooting steps.


To Fix OneDrive-SharePoint signing error 0x8004de40 or 0x8004de88, you can take some steps like enabling all version of TLS, configure cypher suite, Install necessary update files, etc.