Sorry we couldn’t install this update, but you can try again – Windows 11/10

we could not install this update

Windows 11, the latest operating system from Microsoft, has garnered much attention and excitement since its announcement. Offering a fresh and modern user interface, enhanced performance, and a host of new features, Windows 11 promises to deliver a superior computing experience.

However, like any software, it is not immune to occasional hiccups. Users may encounter the frustrating message, “Sorry, we couldn’t install this update, but you can try again.” In this article, we will explore some common reasons behind this error and provide troubleshooting steps to overcome the issue and successfully install the update.


This error on Windows 11/10 can occur due to various reasons. Some of the common causes include:

Insufficient Disk Space:

Windows updates often require a certain amount of free space on your system drive to download and install. If your computer has limited disk space, the update process may fail, resulting in the error message. It is important to ensure that you have enough available space on your system drive to accommodate the update.

Internet Connection Issues:

A stable and reliable internet connection is necessary for downloading updates. If your internet connection is weak or intermittent, it can cause interruptions during the update process, leading to the error. Ensure that you have a strong internet connection before attempting to install updates.

Software Conflicts:

Sometimes, conflicts between existing software and the update process can prevent the installation from completing successfully. This can happen if certain applications or drivers interfere with the update process. Antivirus software, firewalls, or other security programs may also block or interfere with updates. Temporarily disabling such software during the update process can help determine if they are causing the error.

Corrupted System Files:

Corrupted system files can disrupt the update process and lead to installation failures. If important system files are damaged or missing, Windows may encounter difficulties while trying to install updates. Running the System File Checker (SFC) utility can help identify and repair corrupted system files.

Pending Updates or Pending Restart:

If there are pending updates or if you haven’t restarted your computer after installing previous updates, it can interfere with the installation of new updates. Make sure to check for any pending updates and restart your computer before attempting to install the current update.

Windows Update Service Issues:

Issues with the Windows Update service can prevent updates from installing correctly. If the Windows Update service is not functioning properly, it can result in the error message. Restarting the Windows Update service or clearing the Windows Update cache can help resolve such issues.

Hardware Incompatibility:

Certain hardware configurations may not be compatible with specific updates. If your hardware does not meet the requirements for a particular update, it may fail to install. Check the system requirements for the update you are trying to install and ensure that your hardware meets the necessary specifications.

It’s important to note that these are just some of the common causes of the “Sorry, we couldn’t install this update, but you can try again” error on Windows 10. The specific cause of the error may vary depending on your system configuration and circumstances.

How to Fix it “Sorry, we couldn’t install this update, but you can try again” error on Windows 8/10/11?

If you are encountering the above error on Windows 8/10, Windows 11, there are several steps you can take to troubleshoot and resolve the issue. Here are some potential solutions:

Method 1: Fix using the PC Repair Tool

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Step 2. SCAN your Windows PC
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Method 2: Restart Your Computer:

Sometimes, a simple restart can fix temporary issues and allow the update to install successfully. Restart your computer and try running the update again to see if the error persists.

Method 3: Check Your Internet Connection:

Ensure that you have a stable and reliable internet connection. A weak or intermittent connection can cause interruptions during the update process. Try connecting to a different network or restarting your router to resolve any connectivity issues.

Method 4: Free Up Disk Space:

Check if you have sufficient disk space on your system drive (usually the C: drive) for the update. Windows updates often require a certain amount of free space to download and install. Delete unnecessary files or move them to an external storage device to create more space. You can also use the built-in Disk Cleanup tool to remove temporary files and free up disk space.

You can free up disk space as follows:

How to Free up disk space for installing Windows 8/10/11 updates

Method 5: Disable Antivirus and Firewall:

Sometimes, third-party antivirus or firewall software can interfere with the update process. Temporarily disable your antivirus and firewall programs, and then try running the update again. Remember to re-enable them once the update is complete.

Step 1: Right click on the security program in the notification area.
Step 2: Select “Pause protection”.


Method 6: Run Windows Update Troubleshooter:

Windows 10 includes a built-in troubleshooter specifically designed to fix Windows Update issues. To run the Windows Update Troubleshooter, follow these steps:

Step 1: Find Windows update troubleshooter in Windows 11 and 10. Click on the Start menu and search for Troubleshoot Settings. Open the first search result as below:


Step 2: Click on Other troubleshooters.


Step 3: Locate Windows update and click on the Run button to start the troubleshooting process.


Step 4: It will take a few minutes to complete and show the result. If the troubleshooter couldn’t fix your problem, then move to the next method.


Method 7: Clear Windows Update Cache:

Clearing the Windows Update cache can help resolve update-related errors. To do this, follow these steps:

Step 1: Press Windows + R to open the Run dialog box.
Step 2: Type “services.msc” and press Enter to open the Services window.

open service windows in Windows 10 & 11

Step 3: Scroll down and locate the “Windows Update” service.
Step 4: Right-click on it and select Stop.


Step 5: Open File Explorer and navigate to the following directory:
Step 6: Delete all the files and folders inside the SoftwareDistribution folder.
Note: You may need administrator privileges to perform this action.


Step 7: Go back to the Services window, right-click on the “Windows Update” service, and select Start.


Step 8: Try running the update again.

Method 8: Manually Download and Install the Update:

If the above methods do not work, you can try manually downloading and installing the update from the Microsoft Update Catalog website. Visit the website, search for the specific update, download the appropriate version for your system, and follow the on-screen instructions to install it.

If none of these steps resolve the issue, you may want to consider seeking further assistance from Microsoft support or visiting their official forums for additional guidance.

If you are encountering the error message “Sorry, we couldn’t install this update, but you can try again” when updating Windows 8/10/11, you can follow the troubleshooting steps mentioned in this article step by step.