Update KB5033372 failed to install – error 0x80070002?

When attempting to update Windows 10/11, the installation of Update KB5033372 encountered a failure with error code 0x80070002. In the following section, we will guide you on resolving this update issue.

This KB file is associated with Windows versions 22H2 and 23H2 and occurs in both versions of Windows such as Windows 10 and Windows 11.

Error Message:

We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.


Windows may refuse to install KB files for various reasons, most notably:

  1. Corrupted System Files: The presence of damaged, deleted, or replaced system files, including exe, sys, inf, ocx, and dll files.
  2. Outdated or Missing Drivers and Software: The existence of outdated or missing drivers, software, and other applications on the system.
  3. Malware or Virus Infection: The system being infected with malware or viruses, hindering the installation of updates.
  4. Corrupted Files in Software Distribution Folder: Corruption within the Software Distribution Folder can impede the installation process.

Addressing these issues is crucial for a successful installation of KB files.

How do I fix the Update KB5033372 failed to install problem?

To resolve the issue of the failed installation of Update KB5033372, you need to perform the following actions.

Method 1: Fix using the Outbyte PC Repair Tool

Most commonly, optimizing Windows using an effective PC repair tool can resolve various Windows issues, including problems with failed update installations. Download the Outbyte PC Repair Tool, scan your PC for errors, and fix them all with just one click.

3 Steps to Fix this Error
Step 1. Download Outbyte PC Repair Tool [File Size: 16.4 MB]
Step 2. SCAN your Windows PC
Step 3. Click Fix button to Repair Error

Method 2: Install Microsoft Edge Browser

If you have uninstalled or disabled the Microsoft Edge browser previously, you may encounter a rollback of cumulative Windows updates, including the “KB5033372 failed to install – error 0x80070002.” To resolve this issue, reinstall the Microsoft Edge browser and then attempt to install the updates again.

Download link: https://www.microsoft.com/en-us/edge/download?form=MA13FJ

Method 3: Manually Download KB5033372 and Install it.

If you are getting the KB5033372 update failed error during the cumulative update you can independently download this KB file from the Microsoft catalog and install them.

Method 4: Reset the Software Distribution Folder

The Software Distribution folder is the primary directory that stores all downloaded update files. If any of these files become damaged or corrupted, Windows may be unable to utilize the folder, resulting in the “update failed to install” error.

Reset Windows Update Components - Step by Step
Step 1: Open elevated Command Prompt.

open command prompt as administrator in Windows 8, 10 & 11

Step 2: In the Command Prompt, enter the following commands one by one, pressing Enter after each command:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Step 3: Close the Command Prompt and restart your computer.

After the restart, try updating Windows again.

Method 5: Run Windows Update Troubleshooter

In the newer versions of Microsoft Windows 10 and 11, you will find “Get help” instead of “troubleshooter.” Simply locate “Get help” in the Start menu and enter “Windows Update Troubleshooter.” Follow the process, and it will automatically repair Windows update problems.

Get Help - Troubleshooter

Step 1: Open the Get Help App in Windows 11.

Step 2: Write your problem.


Step 3: Click Yes to provide your consent.

Step 4: Read the troubleshooting solutions. If it won’t work, then click on the “No” button under the “Did this solve your problem?” section.

Step 5: Get help will start troubleshooting your problem. Follow the instructions and proceed with the troubleshooter.

Method 6: Repair Corrupted Files using SFC Command

SFC stands for System File Checker Tool, an essential tool for repairing corrupted or missing system files. This is a command-line utility that operates through the command prompt. You can run the System File Checker utility as follows:

System File Checker Tool - Step by Step
Step 1: Open Command Prompt as Administrator.

open command prompt as administrator in Windows 8, 10 & 11

Step 2: Now run the following command.

sfc /scannow

Step 3: Let the process finish and then exit from the command prompt.


If you are experiencing issues with the installation of Update KB5033372 in Windows 10 22H2 or Windows 11 23H2 versions, you can try the solutions provided in this article.